Sales Policies, Terms and Conditions:
By placing an order with Racer X you have agreed to accept all our terms and conditions of sales, returns, and warranty.
How the ordering process works:
We combine ship orders with multiple items for the lowest possible shipping cost. The shopping cart isn’t capable of discounting the cost of shipping on orders with multiple items. Once an order is placed, an order confirmation e-mail is sent without shipping costs. This e-mail confirms your order was received.
Order Confirmation, Shipping Costs:
When we receive your order, we will call you for your credit card information as close as possible to the time you requested between 8:30 am and 5:30 pm EST M-F. At that time we will provide you with your order total including shipping and any applicable core fees. Once your order is processed, a confirmation e-mail will be sent with shipping and the total cost of the order. If your order can’t be successfully processed, we will contact you for further information as needed. Shipping charges are based on the total weight of the order.
Sales Tax :
We are not required to collect sales tax on most orders we ship with few exceptions. If your order will be shipped to one of the few locations that requires us to collect sales tax on certain goods, we will notify you when processing the order.
Regular Shipments:
Most orders ship via truck or by United Parcel Service (UPS). Truck shipments are by our choice of freight carriers. We may use other shipping services at our discreation including U.S. mail. Orders can not be shipped to P.O. Boxes except by U.S. mail (United States Postal Service). Orders requesting shipment to P.O. boxes are accepted at our discretion only. Orders shipped to P.O. Boxes will be subject to additional shipping & handling fees as needed to meet U.S.P.S. requirements. U.S.P.S. shipments have weight, material, and other limitations. Please be aware, the U.S.P.S. does not consider a shipment lost or past due for 30 days from the mailing date regardless of the delivery method you choose, including overnight shipping. We have no control over delivery time with any shipper. If available, we will provide tracking numbers upon request. Thanks for listening.
Truck shipments:
Over-sized shipments and truck shipments will be fully insured. All truck shipments are by our choice of freight carriers.
Payment Terms For U.S. and Canadian Customers:
We accept verified Visa, MC, Discover and debit cards. All card orders must ship to your billing address on file with the card issuer. Any other forms of payment are at our discretion, and additional terms may apply. For credit and debit card payments, please read the terms in the next paragraph.
All debit, credit card and other applicable orders—ADDRESS VERIFICATION AND FRAUD PREVENTION SYSTEM IS USED ON ALL ORDERS.
All credit card orders must be shipped to the card holder at the card billing address on file with the card issuer. If you have moved, you must have the card issuer change the address on your account before ordering.
We must be able to verify the billing/shipping address with the card issuer or we cannot accept the order. WE REPORT ALL ATTEMPTS AT FRAUD TO THE F.B.I.
Payment Terms For International Customers and All Orders For Export:
International customers must use a U.S. based export service that will issue credit card payment from their own verifiable business account and have the order shipped to them. The same credit card terms as described above for U.S. and Canadian customers will apply.
Terms on Custom Built Products and Special Orders:
Custom built products are specially made for each customer. Sales on all custom built products are final. In the event of a problem, the applicable warranty will apply.
Some items on our site are special order and usually are marked with an “*” (asterisk). Otherwise we will contact you for approval before processing an order for any item that is special order. All special orders cannot be canceled once processed, and must be prepaid. If paying by debit or credit card, all special orders will be charged upon receipt of the order. All sales are final on any special order items.
Terms on Kits:
Kits are offered and ordered complete. No unused portion of a kit can be returned. Thank you for listening.
Return Policy:
ALL SALES ARE FINAL.
RETURNS— In order to keep our prices as low as possible, and to insure that our customers receive only the finest quality, new, unused products, ALL SALES ARE FINAL. Please be sure you want the items before placing any special or regular order, and understand all terms. Also, please be sure you have ordered the correct item BEFORE placing your order. Please read all terms and policies before placing an order. Thanks for listening.
Warranty:
All warranties on any product, or products and services, are those of the manufacturer. Racer X USA hereby expressly disclaims any warranties, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Racer X USA neither assumes nor authorizes any other person to assume for any liability in connection with the sale of equipment, including any accidental or consequential damages that may occur arising from, or in connection with the installation or use of any product purchased. This disclaimer in no way affects the provisions of manufacturer’s warranties on products, including products we manufacture. Return shipping costs for warranty service are the buyers responsibility. The customer agrees to accept full responsibility for any consequential damages or liabilities, indemnifying Seller, upon purchase of any products. This includes all use of purchased products in a competition, high performance (or any street driven vehicle operated in an illegal manner) and shall indicate an awareness that the customer is modifying said vehicle for competition, and may operate it in a potentially hazardous environment. Racer X USA is not responsible for loss or damage in shipment. All claims for loss or damage must be filed with the applicable carrier. Racer X USA will assist with carrier claims when applicable. All shipments via US mail may not be insurable and are entirely at the full risk of the buyer. Racer X USA will not pay for loss or damage caused by any carrier.
All of the above policies and terms exist to insure that all customers receive only the finest quality, achieve maximum product performance and satisfaction!
Thank you!
