Order Confirmation, Shipping Costs:
When we receive your order, we will call you for your credit card information as close as possible to the time you requested between 8:30 am and 5:30 pm EST M-F. At that time we will provide you with your order total including shipping and any applicable core fees. Once your order is processed, a confirmation e-mail will be sent with shipping and the total cost of the order. If your order can’t be successfully processed, we will contact you for further information as needed. Shipping charges are based on the total weight of the order.
Sales Tax :
We are not required to collect sales tax on most orders we ship with few exceptions. If your order will be shipped to one of the few locations that requires us to collect sales tax on certain goods, we will notify you when processing the order.
Most orders ship via truck or by United Parcel Service (UPS). Truck shipments are by our choice of freight carriers. We may use other shipping services at our discreation including U.S. mail. Orders can not be shipped to P.O. Boxes except by U.S. mail (United States Postal Service). Orders requesting shipment to P.O. boxes are accepted at our discretion only. Orders shipped to P.O. Boxes will be subject to additional shipping & handling fees as needed to meet U.S.P.S. requirements. U.S.P.S. shipments have weight, material, and other limitations. Please be aware, the U.S.P.S. does not consider a shipment lost or past due for 30 days from the mailing date regardless of the delivery method you choose, including overnight shipping. We have no control over delivery time with any shipper. If available, we will provide tracking numbers upon request. Thanks for listening.
Over-sized shipments and truck shipments will be fully insured. All truck shipments are by our choice of freight carriers.
Payment Terms For U.S. and Canadian Customers:
We accept verified Visa, MC, Discover and debit cards. All card orders must ship to your billing address on file with the card issuer. Any other forms of payment are at our discretion, and additional terms may apply. For credit and debit card payments, please read the terms in the next paragraph.
All debit, credit card and other applicable orders—ADDRESS VERIFICATION AND FRAUD PREVENTION SYSTEM IS USED ON ALL ORDERS.
All credit card orders must be shipped to the card holder at the card billing address on file with the card issuer. If you have moved, you must have the card issuer change the address on your account before ordering.
We must be able to verify the billing/shipping address with the card issuer or we cannot accept the order. WE REPORT ALL ATTEMPTS AT FRAUD TO THE F.B.I.